Bespoke orders can take 3 to 6 weeks to make and ship.
Products listed in-stock will be shipped within 4 to 7 working days, with the exception of bags and made-to-order items. For customers in the UK please allow 3 to 4 working days after dispatch for standard delivery. Deliveries for customers in Europe may take up to 7 days. Customers outside the EU, please allow for a considerably longer delivery time. Depending on the value of items sent, a signature may be required upon delivery.
Belts and other made-to-order items cannot be returned.
Items on sale, other discounted items or one-off products cannot be returned.
If for any reason you are unsatisfied with an item, we offer a 14-day returns policy, this applies to both unwanted and faulty items. No returns for belts and samples.
Before sending an item back please notify me, and I will confirm if you are eligible for a refund or exchange. All returned items must be in perfect resellable condition. If the returned item is deemed to not be in resellable condition, I reserve the right to refuse a refund. Once items are received in the required condition, I will issue a refund. It is the customer’s responsibility to ensure that the return arrives back to us, KINGSLEYWALTERS Studio will not take responsibility for returned items that are lost in transit. Shipping costs will not be refunded, with the exception of goods confirmed to be faulty.
If you'd like to purchase insurance or any additional services, please contact me before placing an order.